How do I send a message from my online account?

If you are a Member

As a member, you can send messages from your secure online account by visiting Toppako or from your device.

• Select "Message Centre"
• Select "Create a Message"
• Select how you want to send a message, according to your Account Settings
  • if you selected email as your preferred message option, you can send emails
  • if you elected SMS as your preferred option, you can send texts
  •  you can change your preferred message options at any time in your Account Settings
• Type your message
• Save as a Draft to review and send later 
  • OR
• Review and rewrite the message if the Message Monitor is yellow or red
• Select "Send" is the Message Monitor is green

When you send a message from your online account, the Message Monitor adjusts as you type.  At a glance, you can check that your message is written in a positive and respectful way. 

If you are Connected to a member

As a connection (you accepted an invitation from a Toppako member) you can send messages via your device. 

Related articles:

Watch these videos about sending messages:

• Sending messages - mobile to mobile
• Sending messages - desktop to mobile