Help - my message is not being received – Toppako

Let’s see if these enable you to connect right.

Member

If you created the account, please check the email and phone details in your account. Have you recently changed either of these? If so, please update them.

Please check your connection’s non-Toppako mobile and/or email details in your Toppako account:

Log into your account at Toppako.com
Check the email address and phone number for your connection are correct. Toppako uses these details to direct your messages to your connection

In your Account Settings / Manage My Preferences area:

Check the methods that you have selected for receiving messages:
If only SMS is enabled, then your connection can only send you text messages
If only email is enabled, then your connection can only send you emails

If you wish to add SMS or email, select the method to add.

Connection

If you accepted an invitation to join Toppako, please ask the person who invited you to:

Check the method that they have chosen to receive messages:

if they have only enabled SMS – you can only send messages via text
if they have only enabled email – you can only send messages via email

As a connection, you do not need to sign-up as a member to communicate with the person who invited you.